Constructive Feedback…From Employee Point of View
Communication within an organization is essential in the sense that it brings out information which is analyzed and a feedback provided. Information flow is essential in creating an understanding between the workers and managers, investors and management and between an organization and its customers or business associates. Feedback is the cornerstone to putting in full picture how issues pertaining to the workers, customers, and employers and are being handled.The management has to assess and evaluate the workers performance and prepare a conclusive report, which is presented to the employees for their actions. Investors demand that they be updated on key performance aspects including the financial performance and this means that the management has to prepare performance reports and present them to the investors.
The customers have to be informed of upcoming products and how their complaints regarding products and services are being solved. Employees also have a role to present their views, opinions, and performance reports to the management. It is perhaps thought that managers are the people concerned with giving information.
Whereas this is true, it must be appreciated that workers have also a great role in creating, preparing, and disseminating information. Employees have to prepare their performance reports and present them to the management. These reports are mainly based on their performance or the outcomes. This information is used by the management to analyze and prepare the final conclusive reports presented to the management team and the board of directors.
Workers interact greatly with the customers. They are furnished with information regarding the products and services which must be presented to the management. Whereas customers can address their problems to the management directly, workers are better positioned to receive these details. In workshops, exhibitions and trainings, the employees get the chance to meet the customers.
Workers also interact with customers in the process of selling products or when carrying out product surveys and research activities and they are able to get hands on information on the customer satisfaction. Employees are confronted with problems in the course of their duty execution and this need to be presented to the management.
Workers perform their duties as a team and when problems arise, the team leaders are mandated to present them to the management for actions. Similarly, workers are involved and participated in key problem solving and decision making forums where their contribution is highly appreciated. They give their views, opinions, suggestions, decisions, and methods, which are then analyzed by the management to come up with the right decisions and solutions to the underlying problems.
All these are but helpful platforms through which information is communicated from one point to another. Communication is essential and helps create an understanding between the parties involved and this enhances a mutual relationship bond. Conflicts of interest are minimized and performance is enhanced. Working blindfolded without being highlighted on key issues can create problems that affect the business growth.